Dragon Corporate

What Is PCP Mis-Selling?

Personal Contract Purchase

A PCP agreement is a type of car finance where you pay a deposit and monthly payments for a fixed term, with an optional final “balloon” payment if you wish to own the car at the end.

How Was It Mis-Sold?

Many customers were not given the full picture at the point of sale. Examples of mis-selling include:

You weren’t told that the dealer was paid commission based on the interest rate.
You weren’t offered the cheapest deal available or made aware that the interest rate was negotiable.
The terms, fees or final balloon payment were not explained clearly.
You were told PCP was your only option, even though cheaper alternatives were available.

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How The Claims Process Works

Simple. No Upfront Fees. No Win, No Fee

Our Fees Apply Only If Your Claim Is Successful, And Are Always Outlined Upfront.

CHECK YOUR ELIGIBILITY

Complete our quick form. We’ll assess your case free of charge.

We Investigate

If we believe your agreement was mis-sold, we’ll begin your claim against the finance company.

Receive Your Compensation

If successful, you’ll receive a refund which could include interest and fees.

About Us

Experts In Mis-Sold Finance Claims

We are a UK-based claims management company authorised and regulated by the Financial Conduct Authority (FCA). Our mission is to ensure that consumers are treated fairly and receive the compensation they are legally entitled to.

We're Prepared To Get Started

Important Updates

FCA Stay On PCP Claims

How Was It Mis-Sold?

In January 2024, the Financial Conduct Authority (FCA) issued guidance advising finance companies and the Financial Ombudsman Service (FOS) to pause or "stay" certain PCP mis-selling complaints. This is in response to a pending Supreme Court case which is expected to provide clarification on key legal issues relating to:

Undisclosed commissions paid to car dealers
The duty of lenders to act fairly and transparently
The legal test for what counts as “unfair” under the Consumer Credit Act

What This Means For You

If your case involves a complaint where the dealer was paid commission and this was not disclosed to you, it is likely your claim may fall under this temporary stay.
The Supreme Court ruling is expected later in 2025, and once it’s issued, the FCA and FOS will provide updated guidance.
Until then, many finance firms and complaint handlers are legally allowed (and encouraged) to pause these specific cases to await the outcome.

We Are Still Working Behind The Scenes

While some decisions may be delayed, we are:

Continuing to accept new claims
Preparing and submitting cases so they’re ready to proceed when the stay is lifted
Keeping you updated on any changes and developments

FAQs

01 How long does a PCP claim take?

The length of a claim can vary. Many cases are resolved in 6 to 12 months, but complex claims or those escalated to the Financial Ombudsman Service (FOS) may take longer.

02 Why are some PCP claims delayed?

There are current delays in some claims due to a pending Supreme Court ruling that could affect how certain PCP mis-selling cases are decided. This means that many finance companies and the FOS are holding cases until the court provides further guidance.

We keep our clients updated throughout and continue to progress claims where possible.

03 Am I eligible to make a claim?

You may be eligible if you:

Took out a PCP agreement in the last 10 years
Weren’t given full or fair information
Were unaware of the dealer’s commission or weren’t offered alternative finance options

04 What will it cost me?

We operate on a No Win, No Fee basis. Our fees are recovered on the compensation awarded listed in the table below. If your claim is unsuccessful, there are no fees to pay.

Compensation Awarded:	% of Fee Charged	Maximum Total Fee
Under £1,499	30%	£420
Between £1,500 to £9,999	28%	£2,500
Between £10,000 to £24,999	25%	£5,000
Between £25,000 to £49,999	20%	£7,500
Over £50,000	15%	£10,000

05 What information do you need from me?

We’ll need:

Basic personal details
Vehicle and finance company information
Any finance agreement paperwork (if you have it)

If you don’t have your documents, don’t worry – we can often retrieve the necessary details on your behalf.

06 Can I Make a PCP Mis-selling Claim Without Using a Claims Management Company?

Yes, you absolutely can. You are not required to use a claims management company to make a PCP mis-selling complaint. If you prefer, you can make the claim yourself directly to the lender or finance company, and if necessary, escalate it to the Financial Ombudsman Service (FOS) for free.

Things to Keep in Mind:

The process may require patience and persistence, especially if the claim is complex or delayed due to ongoing legal matters (e.g. Supreme Court rulings).
Make sure to keep copies of all your communications.

Whether you choose to claim yourself or use a regulated claims company, the right to claim is yours – and you are always entitled to do it independently and for free.

PCP Claims